Terms of Use & Sale
Last updated: [13 September 2025]
Who we are
This website, store, and software (together, the “Services”) are operated by Miuz Ltd (“MIUZ”, “we”, “us”, “our”).
Registered office: 15 King Arthur Drive, Yeovil. BA21 3HZ • Company no.: 16537095 • Contact: [info@miuz.co.uk]
Scope
These terms govern your use of our site and any purchase of: (a) physical goods (e.g., on-demand merch), and (b) digital content/licences (e.g., plugins, apps, AI features). By using the Services you accept these terms.
Age & accounts
You must be 18+ to purchase, and 14+ to use non-purchasing features with guardian consent. Keep your login secure; you’re responsible for activity under your account.
Orders, pricing & tax
Prices include/exclude VAT as shown at checkout. We may refuse or cancel orders (e.g., suspected fraud or stock/printing issues). If we cancel, you’ll get a full refund.
On-demand merch (made to order)
Most physical products are printed or embroidered after you order. Production usually starts quickly; you can cancel before production begins by emailing us.
UK/EU consumers: You have a 14-day right to cancel from delivery for non-personalised goods under the Consumer Contracts Regulations, except items that are clearly personalised, hygiene-sealed and unsealed, or not suitable for return once opened. You must return items unused and in original condition; unless defective, you pay return shipping. We’ll refund the item price (and the least-cost standard delivery where required by law) when we receive the return. This does not affect your statutory rights.
Delivery & risk
We’ll ship to the address you provide. Risk in goods passes to you on delivery. Check packages promptly and tell us about issues within 14 days.
Returns for defects
If an item arrives faulty or misprinted, contact us within 30 days with photos and order ID; we’ll repair, replace, or refund.
Digital content & software licences
When you purchase or access our software/plugins/AI, we grant you a non-exclusive, non-transferable licence for your personal or business use according to the product tier. You must not resell, share keys, circumvent licensing, or reverse-engineer except where permitted by law.
UK/EU consumers: For digital content not supplied on a tangible medium, you lose the 14-day cancellation right once download/installation/streaming starts after you expressly agree to this at checkout. If you don’t want to lose that right, do not start the download/installation.
AI & guidance disclaimer
Our AI features (e.g., AiWen) generate outputs that may be incomplete, inaccurate, or inappropriate for your context. You are responsible for reviewing outputs and exercising professional judgement. Our tools do not provide medical, therapeutic, legal, accounting, or investment advice and are for information/creativity/education only.
Safety & usage warnings
Clothing: keep away from fire; drawcords can snag—use care.
Mugs & hot liquids: risk of scalding; inspect for chips/cracks before use.
Electronics: do not charge devices inside enclosed sleeves; risk of overheating.
Packaging: plastic bags can pose a suffocation risk—keep away from children.
Acceptable use
Don’t misuse the Services: no unlawful content, IP infringement, malware, scraping, or attempts to bypass security/licensing. We may suspend or terminate accounts that breach these terms.
Your content
You retain ownership of the content you upload. You grant MIUZ a worldwide, royalty-free licence to host, process, and display that content solely to provide the Services and as described in our Privacy Policy. Please upload only content you have rights to. We do not sell your content or use it to train public models beyond what’s stated in the Privacy Policy.
Intellectual property
All MIUZ names, logos, and designs (including MIUZ® in the UK and AiWen®) are our trademarks. The site, software, and artwork are protected by IP laws. No rights are granted except as set out here.
Third-party services
Some features depend on third-party platforms (e.g., DAWs, app stores, carriers). Their terms apply in addition to ours. We’re not responsible for third-party outages.
Warranties
We provide the Services “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties (express or implied) including merchantability, fitness for a particular purpose, and non-infringement. This does not affect your statutory rights as a consumer.
Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
Otherwise, to the extent permitted by law:
(a) we won’t be liable for indirect or consequential losses, loss of profits, data, goodwill, or business interruption; and
(b) our total liability for paid Services is limited to the amount you paid to us in the 12 months before the claim.
Indemnity
You agree to indemnify us against claims arising from your unlawful use of the Services or breach of these terms.
Changes
We may update these terms. If we make material changes, we’ll post the new version and update the date. Continued use after changes means you accept the new terms.
Governing law
These terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction, except consumers may bring claims in their local courts where mandatory rights apply.
Contact
Questions or complaints: [info@miuz.co.uk]
EU consumer alternative dispute resolution information is available at upon request.
Privacy
How we collect and use data (including cookies, telemetry, and licensing checks) is explained in our Privacy Policy: [link]. By using the Services you agree to that policy.
Copyright & takedown
If you believe your IP has been used on our Services without permission, contact [info@miuz.co.uk] with details; we’ll review and respond promptly.